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Questions about the shop

We’ve put together some of the most frequently asked questions here. If you can’t find the answer you’re looking for, feel free to send us an email or use the contact form directly.

Ordering

Can I try the products I ordered?

Of course! We give you the option to test all ordered products for 30 days.

If you’re not satisfied, you can request a refund or exchange for a different size.

Can I pay by invoice?

Yes, we offer free Pay Later purchases via PayPal and Klarna. You’ll receive your items right away and only need to pay after 30 days.

How do I get an invoice for my order?

We’ll be happy to send you an invoice for your purchase by email.

Just contact our support team via the contact form or by email at service@shapevital.de.

Delivery

When can I expect my order?

After you place your order, we ship your package within 1-2 business days. In many cases, we hand your order over to DHL on the same day.

How can I track my delivery?

As soon as your package is packed and ready for pickup, you’ll receive a shipping confirmation by email. You can use the tracking number provided there to check the delivery status.

Returns

How can I return my order?

Sorry to hear you’re not happy with the product you ordered!

You can return the relevant items to us within 30 days, as long as they’re unused and undamaged. Once we’ve received and inspected your return, we’ll issue your refund.

To get your return label, simply contact our support team via the contact form or by email at service@shapevital.de.

How will my return be refunded?

Your return will always be credited using the same payment method you selected when placing your order.

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Care Instructions for OrthoStar Neck Pillow

Ordering

Delivery

Returns

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