Product Questions Sleep Mask Deluxe

Can I use the sleep mask with makeup on?

Yes, our sleep mask can be used without any issues with makeup or eyelash extensions. The mask’s 3D shape leaves plenty of room for your lashes, helping prevent makeup from smudging while you sleep.

Is the adjustment mechanism made of metal?

The adjustment mechanism is intentionally not made of metal, so the sleep mask can also be used in places where metal is not allowed.

Is it comfortable to sleep on your side with the sleep mask?

Yes, our sleep mask was specially designed to provide a high level of comfort and a secure fit, no matter which side you sleep on.

Ordering

Can I try the products I ordered?

Of course! We give you the option to test all ordered products for 30 days.

If you’re not satisfied, you can request a refund or exchange for a different size.

Can I pay by invoice?

Yes, we offer free Pay Later purchases via PayPal and Klarna. You’ll receive your items right away and only need to pay after 30 days.

How do I get an invoice for my order?

We’ll be happy to send you an invoice for your purchase by email.

Just contact our support team via the contact form or by email at service@shapevital.de.

Delivery

When can I expect my order?

After you place your order, we ship your package within 1-2 business days. In many cases, we hand your order over to DHL on the same day.

How can I track my delivery?

As soon as your package is packed and ready for pickup, you’ll receive a shipping confirmation by email. You can use the tracking number provided there to check the delivery status.

Returns

How can I return my order?

Sorry to hear you’re not happy with the product you ordered!

You can return the relevant items to us within 30 days, as long as they’re unused and undamaged. Once we’ve received and inspected your return, we’ll issue your refund.

To get your return label, simply contact our support team via the contact form or by email at service@shapevital.de.

How will my return be refunded?

Your return will always be credited using the same payment method you selected when placing your order.

Product Questions Sleep Mask Deluxe

Ordering

Delivery

Returns

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